Delivery & Returns

We use various delivery methods depending on order value; you will be able to select your preferred delivery method in the Shopping Basket window. Please note that any orders placed on Saturday or Sunday will be despatched on Monday (Tuesday when Monday is a Bank Holiday)

For UK mainland customers

Royal Mail 1st Class Recorded Delivery

Although not guaranteed, deliveries are usually made during the next working day (working days are Monday to Friday).  Guaranteed deliveries can be made via Royal Mail Special Delivery and can be specified for delivery before 9.00am or before 1.00pm on the next working day. Special Delivery orders sent out on a Friday will be delivered on the following Monday (Tuesday when Monday is a Bank Holiday).

DPD Local

All consignments sent via DPD Local are on a next working day service (working days are Monday to Friday) and are fully trackable through the DPD Local website, you can also receive e-mail and text notifications of expected delivery time. Please note that orders placed on a Friday (before 4.00pm) will be delivered on the following Monday (Tuesday when Monday is a Bank Holiday), if you need a Saturday delivery please call us to check service availability;  Saturday deliveries are available to most destinations. Premium services include timed deliveries for before 10.30am and before 12.00 noon, you can select the service you require in the Shopping Basket window.  Some of the 24hr and premium services may not be available to some areas of the Scottish Highlands and Islands, Scilly Isles, Channel Islands and the Isle of Man.

MPD / Collection

For our local customers we will often make the delivery ourselves; alternatively, you are welcome to collect your order from us. If you want to collect please select that option from the ‘choose delivery method’ box in the Shopping Basket window and use the ‘delivery notes’ box in the checkout section to tell us when you would like to collect.

For International customers

For deliveries outside the UK but within Europe we use the Royal Mail International signed for service and the international couriers UPS or DHL.

For deliveries beyond Europe please contact us for a carriage quote.

If we receive your order before 4.00pm Monday to Friday, and the items you require are in stock, we will despatch your order the same day. If you have an urgent requirement and are unable to meet the 4.00pm order deadline, please give us a call on 01373 827111 and we will be able to let you know if immediate despatch is going to be possible.

Please note that any orders placed on Saturday or Sunday will be despatched on Monday (Tuesday when Monday is a Bank Holiday).

Cost of delivery will depend on the value of your order and whether you are buying 25m & 50m rolls or smaller packs from the retail range. The price will change if you select an alternative delivery method in the cart.

Give us a call, if we have made a mistake we’ll apologise and send out the correct goods immediately along with pre-paid packaging for the return of the incorrectly supplied items.

Download the returns form

Please print out and complete a goods returns form and send it back to us with the unwanted items, then just give us a call or e-mail us to let us know that you will be returning the order to us. Upon receipt of the unwanted items (assuming they are unused and undamaged) we will credit your card to the value of the returned goods. Any return costs of incorrectly ordered, unwanted or non-faulty products will be the responsibility of the customer and our original delivery charge is non-refundable.

Download the returns form

Please print out and complete a goods returns form and send it back to us with the unwanted items, then just give us a call or e-mail us to let us know that you will be returning the order to us and give us details of the replacement items you require and we will process a new order for the correct goods which will need to be paid for in the usual way. Upon receipt of the unwanted items (assuming they are unused and undamaged) we will credit your card to the value of the returned goods. Any return costs of incorrectly ordered or non-faulty products will be the responsibility of the customer and our original delivery charge is non-refundable.

Download the returns form